HELP
Frequently asked questions
Answers about your Alphaliner subscription, billing, team seats and access.
Access and sign-in
I can't find my issues.
Check your spam or promotions folder and add the Alphaliner sender to your contacts. Past issues are always available in the archive.
How do I sign in?
Use the Login link at the top of this site with the email address you subscribed with.
How do I change my email address or details?
Update your details and preferences from your account page. If your seat is provided by your company, ask your team admin.
Billing and invoices
Where can I find my invoices?
Invoices are available in the Billing section of your account page.
How do I update my payment card?
From the Billing section of your account page.
Can my company pay by invoice?
Yes, for company licences. Contact [email protected].
Renewals and cancellation
Does my subscription renew automatically?
Yes, subscriptions renew at the end of each period unless cancelled.
How do I cancel?
Cancel from your account page. You keep access until the end of the period you have paid for.
Team subscriptions
How do team seats work?
The Team plans include 10 seats for the price of an individual licence (limited-time offer, and you are grandfathered in when you subscribe). One admin buys the plan and invites colleagues, who each get their own access. Every extra seat above 10 is 20% off.
Team and company subscriptionsI manage a team. Where do I start?
Sign in and open the Group subscription tab on your account page.
Team admin guide